Running a managed service by default: What it actually costs

Every IT team ends up running some version of the same set-up. Nobody signs it off. It just accumulates. The person who covers evenings because they’re the only one who understands a particular firewall. The ticket queue that gets triaged by whoever picks it up first. The outage that gets found on Monday morning because nobody was watching over the weekend.

Our CTO, Nick Westall, and Head of Services, Ewan McDonald, talk honestly about what running a network past capacity actually costs.